Returns & Refunds Policy
Returns & Refund Policy
At Arvellum, we want you to feel completely confident in your purchase. Here's how returns, refunds, and replacements work.
1. Our 90-Day Guarantee
We stand behind the Arvellum Sleep Formula. If you've used it consistently as directed and aren't seeing results within 90 days of your purchase, contact us at help.arvellum@gmail.com for a full refund.
We accept returns for bottles that remain sealed and unopened within 90 days of purchase.
See our full Guarantee page for details.
2. Damaged or Defective Items
If your order arrives damaged or defective, let us know within 7 days of delivery at [support email], along with a photo of the issue. Once confirmed, we'll send a free replacement or issue a full refund — your choice, and at no cost to you.
3. Unopened, Sealed Products
If you've changed your mind, unopened and sealed bottles can be returned within 30 days of purchase for a full refund. Items must be in their original packaging, with proof of purchase.
4. Opened or Used Products
Because our capsules are a consumable product, opened or used bottles aren't eligible for a return once the seal is broken outside of our 90-Day Guarantee above. We know supplements are personal, and if something isn't working for you, our team will always try to help — reach out and we'll walk you through your options.
5. What's Not Covered
- Items returned after the applicable return window
- Products damaged by misuse or improper storage (heat, humidity, etc.)
- Orders that didn't arrive due to an incorrect address provided at checkout
Cancellations & Order Changes
Need to change or cancel an order? Email us right away at [support email]. Because our fulfillment system is automated, we can't guarantee we'll be able to stop an order once it's been placed — but we'll always try.
How to Start a Return
- Email help.arvellum@gmail.com to request a return before sending anything back.
- Once approved, we'll send you the return address and instructions.
- You're responsible for return shipping costs, unless the return is due to a defect or damage on our end.
- Share your tracking number with us once it's shipped so we can keep an eye out for it.
Refunds are issued to your original payment method within 7–10 business days of us receiving and processing your return.